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Topping Up, Together
How members deposit, step by step.
Help From Real People
Talk to the mbi123 Team
Got a question about your account, a payment or a game? Our team is always glad to help members.
18+18+ onlyPlay responsibly
Reach Out to Us
Ways to Reach Us
Here for members customer support hours (e.g. 24/7).
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Chat with Us Live
live chat availability
customer support hours (e.g. 24/7)
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Email Our Team
support email address
customer support hours (e.g. 24/7)
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messaging channel (e.g. Telegram/WhatsApp) — remove if not offered
messaging handle / number
customer support hours (e.g. 24/7)
Contact us
Drop Us a Message
Fill in the form and we'll get back to you by email.
Help for Members
Quick Answers for Members
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Cashing Out, Step by Step
Limits, checks and how long it takes.
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Community Help
Answers to what members ask most.
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Playing Safe Together
Tools and support for members. Helpline: local problem-gambling helpline name and number
Community Help
Members' Contact Questions
How soon will I hear back?+
typical support response time
What should I tell you?+
Your username, what it's about and any reference numbers or receipts. Please never send us your password.
I'm worried about how I gamble. Who can I talk to?+
Reach out to local problem-gambling helpline name and number, and our team can help you set limits or self-exclude right away.
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Playing Safe TogetherGrown-Ups Only (18+)
For players 18+ only. Keep it fun, set limits and never bet more than you can afford to lose. Need someone to talk to? Contact local problem-gambling helpline name and number.